Cable and Wireless deployed Concur to tackle employee expense issues ranging from inaccurate claims, limited visibility, difficulties in identification of potential value-added tax reclaim, miskeyed information and inefficiency, to name a few. It gave top priority to Web-based business processes that could increase the productivity of its own workforce, reduce costs and provide valuable data that would deliver maximum ROI. T&E expense management was the first area that was given the green light for improvement.
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