User Support Desk
Get 24/7 help from our global team of experts when you purchase add-on support for your SAP Concur solutions.
Get fast, accurate answers about your SAP Concur solutions
User Support Desk provides guidance on issues that hinder employee productivity. If a user has a question about an SAP Concur product, our experts are ready to solve issues quickly, accurately, and professionally.
- Employees save time and can get back to their jobs
- Administrators can focus on more important tasks
- Simplify product adoption and policy compliance
Here’s what you get with User Support Desk
24/7 support
Get expert answers, any time of day, to questions you may have about your SAP Concur solutions.
Solutions for your needs
Our representatives understand your specific system configurations, policies, and platforms (including mobile).
Support in multiple languages
Our support team can assist you in English, Brazilian Portuguese, Spanish, German, French, Italian, Japanese, and Mandarin.
Fast answers to your questions
Most questions are answered on the first call. For more difficult cases, we engage multiple teams and provide regular updates until your question is answered.
Custom reporting
Get periodic updates on performance indicators like opened and resolved support cases, support contacts, and response times.
Where to turn if your company doesn’t have User Support Desk
If your company didn't purchase User Support Desk, internal support is often provided by those who approve expense reports, invoices, or travel. It's usually best to start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.
Find the right SAP Concur support product for your business
Gain access to one or more consultants who can provide configuration advice and best practices so you can improve product adoption.
Learn about Concur Essential Care
Take your SAP Concur investment further with consultants who understand your business and will grow with your specific business needs.
Learn about Concur Advanced Care
Get elite, personalized guidance to help your business run more efficiently and achieve its goals.
Learn about Concur Select Care
Provide valuable, easy-to-follow training content to drive adoption, enforce policy compliance, and increase productivity.
Learn about WalkMe