Concur Messaging

Your entire employee risk management and communication platform in one place.

As an employer, you should always know where your employees are at any point in time. You must also know how to find them and communicate with them, should the need arise. It’s not just about making sure your business travellers are looked after, anymore. It’s your job to support all your employees.

Concur Messaging integrates independent, real-time risk assessments with employee location and travel itinerary data, giving you a single view into every employee’s whereabouts and a simple system for tailored, one-way and two-way communication.

Track your entire team’s location in one place and in real time.

Without all of your data, it’s impossible to support all of your employees. Concur Messaging consolidates all of your employee location and itinerary data in one place, then presents it in an easy-to-use, dynamic map, so no matter when or where a crisis arises, you can see every member of your team that may be affected:

  • Employees’ itineraries can be merged with data feeds from your global distribution system (GDS) and travel management company (TMC), and combined with your human resources information, giving you a single view of their precise location.
  • Get updated team member location information and itinerary data in real time.
  • Locate employees with interactive maps; filter by geography/risk; initiate 2-way communication.
  • Stay informed of world events around the clock with automated impact analysis matched to employees’ current locations.
  • Define automated intelligent workflows based on determined risk-level assessments.

Deliver the right message, to the right person, at the right time.

By integrating all of your data, you get a single view of all your employees. Concur Messaging uses a time-tested, two-way communication system, so you can deliver urgent tailored or trigger-based messages (text, email or app) directly to each of your employees whether they’re on the road, at their desk or anywhere in between:

  • Use phone, email and text messages to reach your business travellers and confirm that your messages are received.
  • Count on multiple gateways to deliver/receive employee communication for any country they’re in.
  • Get pre-trip alerts, risk-level information, destination intelligence and other destination details.
  • Track communication with a single, simple, color-coded map rather than manually managed files.

Easily share data and support your business travellers.

Bring your own partners to the table by leveraging the Concur open platform to easily share data and create a consistent, dependable support system for your entire team:

  • Work with any assistance partner anywhere, so your employees are always covered.
  • Get non-biased risk information every day from Riskline, our exclusive, global travel-risk partner.
  • Import/share itinerary data with any travel partner, creating a virtually impenetrable support network. Maintain your risk management infrastructure with built-in flexibility, even if you change TMCs.