UST Streamlines Its Global Travel and Expense Management with SAP Concur
UST streamlines its global travel and expense management with SAP Concur
UST is a digital services company with over 30,000 employees worldwide, delivering digital, platform, and product engineering solutions since 1999. Before implementing SAP Concur, UST was using a homegrown workflow tool for travel and a separate legacy system for expenses. These disconnected systems made the process slow and frustrating for both employees and the business.
With SAP Concur, UST redesigned its travel and expense process from the ground up. Through user interviews and focus groups, they identified key pain points and implemented best practices. The result is a more efficient and user-friendly experience—with faster bookings, easier expense submissions, and quicker reimbursements. Employees can now plan ahead with less friction, while UST gains better insight into travel and spend.
“We’ve seen a significant improvement in the experience that we are able to deliver to our associates combined with a much lighter wait process. In addition to that, the process happening in a much faster way has allowed our people to get reimbursements much quicker, leading to a much happier workforce as well.”
— Krishna Prasad, CIO, UST
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