IBM

For IBM, upgrading to SAP Concur was all about time. By working with SAP Concur, IBM rapidly implemented multiple solutions across 100 countries to save employees time on expense reporting and give finance near real-time data visibility.

• Global Migration Success: Migrated and supported over 400,000 users across 101 countries in 18 months, overcoming legacy system limitations.
• End-to-End Travel Simplification: Delivered a fully integrated, user-friendly solution that streamlined travel and expense processes.
• Time & Effort Savings: Employees now manage travel and expenses more efficiently, reducing administrative burden.
• Customised Employee Experience: Leveraged SAP Concur’s API toolset to tailor the solution, including integration with IBM’s Watson-based TravelBot.
• TravelBot Innovation: Responds to 400+ natural language queries daily, offering real-time help with policy info, how-tos, and embedded guidance videos.
• Enhanced Support Structure: Replaced traditional help-desk reliance with cognitive assistant technology, improving user experience.
• Healthcare Compliance: Implemented attendee tracking via Concur Request Web service to support Watson Healthcare and meet regulatory requirements.
• Cloud-Based Control: Gained total visibility and control over travel and expense management, reducing internal processing workload.

“We had to choose the best possible solution that meets our scale and complexity being a global company.”

- Chris Hood,Director, Global Travel and Expense Strategy and Operations, IBM