UST Streamlines Its Global Travel and Expense Management with SAP Concur

As a global digital services organization with more than 30,000 employees, UST set out to modernize its travel and expense (T&E) experience as part of its broader digital first philosophy. The existing environment relied on homegrown and legacy systems that were fragmented, approval heavy, and time consuming—often leading to rising ticket costs, manual receipt handling, and delayed reimbursements.

To address these challenges, UST adopted SAP Concur, beginning with a formal discovery process that focused on the needs of its most frequent travelers. By engaging stakeholders early and aligning on industry best practices, the team redesigned T&E around a unified, globally scalable model—simplifying requests, approvals, booking, and expensing into a single system.

The impact was immediate and measurable. Travelers gained access to self booking, faster approvals, real time trip updates, and mobile expense capture, while finance teams benefited from improved visibility, stronger spend control, and a significant shift from invoices to card based expenses. Submissions now happen earlier, costs are reduced, reimbursements are faster, and employee satisfaction has improved—creating a lighter, more transparent experience for everyone involved.

“With SAP Concur, we’ve seen a significant reduction in invoice processing and a much better experience for our associates.” — Krishna Prasad