6th Annual Global Business Travelers Research Report

The latest SAP Concur research surveyed 3,750 business travelers across 24 global markets, exploring business travelers' challenges faced today such as increased travel disruptions, geopolitical concerns, and corporate travel restrictions. It also provides travel managers insights into how travelers perceive critical topics including equal opportunities, sustainability, work-life balance, and artificial intelligence in travel.  

Business Travel is Essential to Career Success – and Most Used to Enjoy It  

A significant majority of business travelers (67%) view business travel as essential to their careers, with 51% also enjoying it. However, the enjoyment is tempered by reduced flexibility, experienced by 91% of travelers over the past year.  

• More than a quarter (27%) note cuts to authorizing remote work during personal travel to avoid taking leave days, while 25% cite cutbacks on adding personal travel to their business trips.  

Employee vs. Company Expectations  

Compounding these issues is an increasing gap growing between employee expectations and company priorities, as evidenced by 92% of travelers willing to decline trips due to concerns about safety, social issues, environmental impact, or work-life balance. So, it may come to now surprise that 36% of travel managers cite managing conflicting expectations between travelers and the company as a key challenge anticipated in the coming year.  

Amid these challenges, Artificial Intelligence (AI) may offer solutions:  

• 91% of business travelers are open to AI-enabled options for booking travel. 
• Travelers express interest in AI-powered automation for wellbeing and safety guidance (37%), visa and documentation support (37%), expense capture and reporting (37%), and sustainable business travel options (37%).