Our Travel Tools Are Ready for the Future. You’ll Be, Too.

As a travel leader, you’ve adapted to plenty in recent years – evolving content channels, shifting regulations, rising costs and, of course, rising demands from your travelers. So have we. The change and its pace are unlikely to let up in the future. We’re ready for it. 

Our eBook, Leading the Charge, Leading the Change in Travel Management, looks at how we’re modernizing the solutions and extensions of our travel platform to provide the consumer-like experience that travelers want and that travel managers require to juggle responsibilities ranging from cost and compliance to flexibility and sustainability. 

The SAP Concur platform is driven by commitments to innovation, controls and compliance, and strategic leadership. With the only truly integrated T&E platform, customers access the largest online booking tool (Concur Travel), unmatched travel content options, integrations with over 700 partners and their apps, and a provider that meets the complex needs of over 50,000 customers globally. 

Innovating the Corporate Travel Booking Experience

You know the challenge – the proliferation and fragmentation of travel content – and may personally experience one of its primary drivers: the desire to book, fly, and stay how and where you want. That doesn’t minimize the potential losses of control and visibility as employees move away from traditional booking tools. Suppliers, too, provide incentives for the shift. 

We’ve made multiple changes to the Concur Travel booking experience that are designed to give travelers a reason to stay while also providing the flexibility and options they seek: 

• Car rentals feature enhanced content from providers, localized options, sustainability details, and supplier rate comparisons that include ancillaries. 

• Hotels feature additional options for sourcing and sorting content from custom providers, improved imagery and filtering options, and clearer pricing data. 

• Air includes better connectivity that ensures full content access (including GDS, NDC, EDIFACT and aggregators), wider product selection and comparisons, new combined schedule/product comparisons with amenities, and policy-compliant options based on user booking patterns and loyalty affiliations. 

• Rail offers broader domestic and international content, better display of fare conditions, and a new approach to travel in EMEA focused on preferred and sustainable types of transport. 

AI‑Driven Control and Compliance for Corporate Travel

As the new booking experience brings greater options and flexibility, we’ve also improved the technology, solutions, and extensions that help ensure spending and employees stay policy compliant. 

• Artificial intelligence (AI) and machine learning are at work across the platform to identify booking patterns and spot potential fraud and policy violations. And our AI assistant, Joule, personalizes flight recommendations based on traveler preferences, booking habits, and more. 

• Request Assistant uses generative AI to give employees cost estimates for trips, meaning they no longer have to separately hunt down costs for flights, hotels, and other essentials. 

• ExpenseIt uses AI to analyze and itemize hotel folios, allowing travelers to just drop the info into Concur Expense instead of spending time fixing mistakes. 

• New virtual card payments for hotel let you put more controls in place, resulting in better spending protections and visibility and a simplified process for travelers. 

How Travel Leaders Prove ROI and Improve Supplier Performance

With improved solutions and the integration of Concur Travel and Concur Expense into one seamless platform, travel leaders can capture and analyze all travel transaction data through reporting tools and ready-to-use dashboards. You’ll see whether policies are working, uncover savings, see how suppliers are performing and be able to calculate ROI on trips. 

In addition, you can provide services and options that make life easier for travelers while meeting the needs of the company.  

• TripIt Pro Risk alerts give timely notifications of airline and airport disruptions, helping flyers beat the rush to rebook and make other adjustments to get them home. 

• Booking information flows into Concur Expense to minimize time spent on expense reports, while travelers can use TripIt to sync with Microsoft 365 and share reservations on Microsoft Teams. 

• Sustainability is fostered by guiding travelers to greener choices and dashboards of carbon emissions. 

Learn More: How SAP Concur is Modernizing Corporate Travel

Read the eBook to explore further how SAP Concur solutions are evolving so that travel programs can not only meet needs of your travelers and business today but also be ready to adapt to whatever the future brings. 

Frequently Asked Questions

What sets the SAP Concur travel platform apart?

SAP Concur offers the only truly integrated T&E platform with Concur Travel (the largest online booking tool), unmatched travel content, integrations with 700+ partners, and support for the complex needs of 50,000+ customers globally.

How is the Concur Travel booking experience being modernized?

Air adds full content access (GDS, NDC, EDIFACT, and aggregators) with wider selection, comparisons, and amenity views; hotels get richer sourcing and sorting, improved imagery and filtering, and clearer pricing; cars add localized options, sustainability details, and rate comparisons (including ancillaries); rail expands domestic and international content with clearer fare conditions and a preferred, more sustainable approach in EMEA.

How does SAP Concur help deliver control and compliance?

AI and machine learning identify booking patterns and spot potential fraud and policy violations; Joule personalizes flight recommendations; Request Assistant provides trip cost estimates; ExpenseIt analyzes and itemizes hotel folios; and new virtual card payments for hotel add controls, better visibility, and a simpler traveler experience.