Service Administration

Get help from our global team of experts when you purchase add-on support for your SAP Concur solutions.

Optimize configurations and maximize your investment

Optimizing configurations is a great way to ensure you get the most from SAP Concur solutions. By adding Service Administration, your business gets access to one or more consultants who can help you navigate challenges and meet changing business needs.

  • Get guidance on best practices and system updates
  • Leverage insights on monthly releases and new features
  • Purchase a service that evolves with your business

Where to turn if you don’t have Service Administration

If your company didn’t purchase Service Administration, internal support is often provided by those who approve expense reports, invoices, or travel. So, start with your accounting, payroll, or travel and expense departments. For information about other SAP Concur support options, check out our user support page.

Go to SAP Concur user support

Here’s what Service Administration can do for your business

Get access to expertise

Support your organization’s needs with one or more consultants who are familiar with your business and make system changes on your behalf.

Offer configuration advice

Optimize compliance, establish user permissions, and define rule settings to help identify policy violations through best-practice configuration recommendations.

Guide continuous improvement

Take advantage of new features and system enhancements, provide relevant insight into monthly releases, and help accelerate adoption of new features.

SAP Concur support product suite

Learn about other SAP Concur support products and find the right one for your business.

User Support Desk

24/7 support from SAP Concur experts

Solutions for your specific system configurations

Support in multiple languages

Custom reporting and updates on KPIs

Learn about User Support Desk

Concur Advanced Care

Designated senior consultant

Regularly scheduled calls

Annual remote interactive site workshop

Success plan, scorecard, KPI monitoring, issue log

Monthly release notes consultation

Learn about Concur Advanced Care

Concur Select Care

Designated select care manager

Enhanced contractual SLAs

24/7 crisis support

Annual onsite interactive site workshop

Job monitoring

Product roadmap review

Monthly release notes consultation

Success plan, scorecard, KPI monitoring, issue log

Contact us to learn more about SAP Concur solutions

To hear from an SAP Concur representative, please complete the form or call us at 1-800-1020-650.

Tell us the travel & expense management issues you are interested in solving.

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