Travel and expense applications are evolving rapidly as vendors invest research and development dollars into bolstering, augmenting and, in some cases, redesigning their applications. It is extremely important for end users to understand how vendors and their solutions are positioned currently as well as how those vendors and their solutions may be positioned in the next three to five years.
Innovation is an essential part of the "buy" decision and is a guiding factor in our vendor research, as are the 3rd Platform and innovation accelerators. Overall, vendor selection can be boiled down to a vendor's current capabilities and strategic and investment direction. It is critical that buyers look for a technology partner that can take them well into the future and meet their anticipated T&E business needs.
Several vendors outlined in this research study provide broad enterprise application product portfolios. Other vendors are focused on serving organizations in vertical industries. The vendors vary widely in size, experience, levels of support, sales model, and focus on the market.